Delivery Information
Shipping
Models available on stock are usually shipped within 3 to 5 working days upon receipt of payment. Upon shipment, delivery time is approximately 1-3 working days within Singapore and 3 to 5 working days outside Singapore.
Shipments in Singapore are arranged via a local courier company (Speedpost, XDel, etc.) Shipments outside Singapore are arranged by international courier company with tracking and signature.
Delivery
Delivery and billing address
Products are delivered to the address specified by the customer on the order form. The customer may, upon request, have the invoice sent to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
Delivery problems due to carrier
The customer is responsible for verifying the condition of the product packaging upon delivery and for indicating any damage to the carrier on the delivery note, as well as to GOLAY Pte Ltd. Any anomaly concerning delivery (damages, delivery-related missing products, damaged package and products) must be indicated upon receipt imperatively. In case of damage, the customer must inform the carrier not later than the first business day following the date of delivery.
Delivery errors
The customer must address to us on the same day of delivery or, at the latest, one working day following delivery, any claim of delivery errors and/or non-conformity of products in nature or in quality compared to indications listed on the order. All claims made beyond this time limit cannot be accepted. Such claims can be made to us via our website under the "Contact us" form indicating your order ID.
Delivery time
When products parts are in stock, delivery time can be estimated to approximately up to 10 working days (except in cases of force majeure, transport strikes, etc.). Orders cannot be handled on weekends or public holidays. Deliveries cannot be made on weekends or public holidays.
Order Tracking
As soon as we start processing your order we will send you an email with the delivery information. Upon shipment of your order, you will receive a notification with a courier company's tracking number.
Returns
By accepting our Terms & Conditions of sale you agree on the applicable procedure of returns in the event of delivery of an article not in conformity with your order or damaged during transport.
Returns can be accepted only for articles delivered which are not in conformity either in nature or quality as stated under Delivery errors. To be accepted and processed, any return will have to be prior announced to our Customer Service via our “Contact Us” form. We will then provide you with a “Return approval code” and the corresponding return shipment instructions.
Provide the aforementioned conditions are fulfilled, item may be returned for exchange or refund within 10 days of delivery. Items must be returned in their original packaging with all accessories, instruction manual, warranty cards, shipping documents and invoice.
Returned items due to non-conformity in kind (wrong model) or quality (damaged, non-functioning) will be replaced. In the event that an article is out of stock or discontinued, or that an alternative model proposed is not acceptable to the customer and thus cannot be replaced, its value will be refunded to the buyer.
Any returned item with signs of wear and tear through use, will not be accepted. Return shipment expenses for non-conform items are borne by GOLAY Pte Ltd.